I went on a comparison site and found the ideal car for our family trip to Greece.The first inconvenience is that when we arrived at the Europcar in Greece, they wanted more money. Take into mind that the car was only £106 for the week but now because we didn't have a credit card they wanted an extra 180 euros for insurance and 290 euros for the debit card details and deposit. The staff were very rude and our kids were getting very uncomfortable. The car was very scratched when we got it and so my husband took photos just in case. The site said that the car could fit in our suitcases which it could not but lucky enough having 3 small children we managed to squeeze the other suitcases on the foot well. We drove the car to the hotel. In the whole week we drove the car once for around 30 minutes. It was parked in the hotels car park. When we got back to the car depot one of the workers went straight out to the car and straight to the windscreen, apparently we had scratched the windscreen. I explained that we used it for a total of an hour in the whole week of having the vehicle and that there were scratches all over the car when we received it. The man sarcastically said maybe you upset someone at the hotel. Then he said maybe a cat scratched it. These accusations were absolutely ridiculous and he started getting very rude which was making my kids very distraught. I will not be using Europcar again, the whole experience has me thinking how many other customers they've fleeced and upset!
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