I rented a car from nice for 2 days & purchased their FULL INSURANCE at the desk upon getting the keys. The staff member told me that I do not need to take photos of the car as I had the full insurance that covers all costs. They also didn’t provide me with any documentation of current damage on the car. On returning the car, the staff pointed out a stone chip approx 1.5mm and said it’s fine & I wouldn’t be charged anything extra as I have the insurance. A day or so later I receive my final invoice which had a €90 DAMAGE ADMIN CHARGE Naturally I assumed this was an error so I phoned up to sort it out. However I have been told that admin costs are not included in their insurance & it’s in their terms and conditions. So I have to pay the £90 on top of my rental & full insurance. I feel this is extremely sneaky of them and disgusting customer service. Trying to squeeze everything they can from you out of deception. Safe to say I will be avoiding themAt all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.