Very Poor1) Very long wait, the desk operatives (sales persons) take far too long trying to upsell to their 'new found friend'. Long queue, everyone was very agitated, all other car hire in the building were processing their bookings ok and did not have any queues. This was not peak time.2) Disregarded our booking we did through the Europcar app, had to make a new booking on the desk, tried to charge us more but he realised I really was not happy over the situation, oh it was such a huge favour he was doing us to match our original price of the booking...3) Car windows inside and out were not clean, fog/mist/dried on cleaning drops, we went and bought products to clean the glass properly ourselves.Other very little issues at he desk which all ended up into a big issue in total. I have left doing this review for 2 weeks so there was not any 'knee jerk' reaction.Ok 1 star, we did eventually get a car. We will be going back to our usual provider.
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