I made a booking through Carjet CJT-129297960, when I arrived at the branch I was informed there was no car available unless I paid an extra £70 for an automatic car, which unfortunately I was not prepared and I was unable to pay. Please issue a full refund as soon as possible you were happy to take my money straight away but not refunding me straight away. I would like to make a formal complaint against the branch manager of the Northampton branch. He was rude, unprofessional and very very unhelpful to the point I left the branch in tears without any means to get home or go to work. I would have expected a better service from Europcar.
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