booked a van for my employee, they charged him over £700.refused to let anyone in the company make payment after explaining we are a business and we needed to pay for it. every time i spoke to customer service each person said something different. some declined to speak to me regarding the GDPR policy which i understand but the day before a staff member had let me discuss the case with them. i never got rude on the phone but kept getting told to calm down and spoken down to due to being a woman. they tried charging for fuel £107 but the employee had brought van back with a full tank. now we have to wait for a claim to be produced but could take some time yet all information is correct on the return statement. absolute joke will not be using again and i would suggest people avoid at all costs.
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