I got ripped off by these guys. I prepaid and when I went to collect my car I was offered extra insurance and a bigger car. I told them I wanted neither as I was going to a funeral and had 3rd party zero excess insurance. When signing the contract I asked what the extra amount was and they said it was the hold on my card. I returned the car with no damage and a full tank of petrol. But today I get the invoice and they have charged me more than double what I prepaid. I now have to engage with their non-existent dispute process. I have been renting cars for 30 years and have never paid for 'extras' and am raging that Eurocar would try these underhand tactics.Update: Their customer services team have reverted saying ‘tough luck’ basically. I have asked for any cctv of the interaction as I know I am in the right here. This is criminal and I will take this further.
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