Conned into buying additional insurance at the Stansted Airport rental desk on the premise that not buying it would invalidate the Full Protection package I had already purchased when making the booking... Customer Services adamant that since I had signed up for it the contract stood. I was under time pressure to get to see my ill mother, so was unable to take the time to argue the point. Legally probably right but appalling customer service.UPDATE: I received an early reply from Europcar UK inviting me to provide full details via a link. I took the time and effort to fully describe the circumstances as requested. I subsequently received an email from the same customer service rep who had dealt with original complaint, repeating in parrot fashion the same line previously taken - no further attempt at resolution was made. I'm now even more determined never to use Europcar again!
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