Exceptionally poor service and system. Booking a car online does not guarantee you a car in Belfast. this needs confirmed by the station the next day. If the booking is refused because the car isn't available, they offer you a premium number to call, yes you have to pay for the privilege to being a customer. At the same time the system still sends you instructions to confirm your identity although you aren't getting a car.The phone number for the branch, takes you to the main customer service, and again they do not know the availability of vehicles at the branch.The company is extremely difficult to book with and contact, therefore I would avoid at all costs if you don't want to waste your time.
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