We had a bad start as we booked to pick up a car at 1900 but the office closed at 1830 so the booking was never possible. My issue however is we returned the next day and were told our car was not available and we only had the option to upgrade which we had no choice. When we complained we were told later there were cars available so basically we had been tricked into an upgrade we sis not want. The sales assistant lied to customers and the company allow this. Disgraceful. They’ll reply saying please contact us to resolve which I have done but am being ignored. Appalling. Use Hertz or Sixt if you can. Much much better.
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