They are cheaters. At least the manager Evan from Europcar Glasgow Airport with whom I signed the rental agreement. When renting a car I never pay for full coverage because I have more than 20 year driving experience without any accidents. In July 2024 I rented a car for 10 days in Glasgow airport for 162 pounds (which was a good deal). When I signed the agreement the manager asked me whether I want to add full protection. I said ''no''. He said ''Ok, then we leave your booking as it is and I only need a couple of signatures from you´´. That's quite standard when you rent a car. I did not expect any cheating or fraud (I rented cars in Europcar many times before) and signed the agreement without careful reading. At the start of the rental period I was charged exactly the total I expected (and therefore I did not suspect anything) but after I returned the car I discovered that additional 314 pounds were charged from my card. I contacted customer service but they told me that additional money was charged for additional optional product according to the agreement that was signed. And they appear to be right because I really signed the agreement! Of course I should have been more careful, but I believe that's cheating when a manager adds an optional product worth twice the rental price saying that he leaves everything as it is. Please be more careful when you meet Evan from Europcar Glasgow Airport!
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