Eurocar Woodford branch - under warranty had no problem getting replacement car battery however when I got it home there was no charge! I had to go back to store to retrieve another. They had no testing equipment (multi-meter) and/or understanding on how to use one. Three days later I bought an alternator and was told to pick up the following day. They had the alternator for two days as I was late picking it up only to find using my own multi-meter once again, it was not working! I had to wait a further two hours in the store for a replacement. Years ago, there were trained personnel at the counter with the knowledge and necessary equipment to test products before taking item(s) away however now, the company motto is all about sales. No more interaction, asking questions or seeking advice.... Is that progress? A generous two star rating - Eventually I managed to install items in my car which is now working. However, one of the additional item, the oil filter, I will be returning as it is the wrong size despite, giving my car registration as reference...
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