Hired a van which was meant to be a renault trafic size. When picked it up was told there wasn't one.Offered a smaller van or one much too big. The smaller van was ok but only just managed to fit in what I was collecting. Also van was a bit cramped for 3 people.Went through Dartford crossing and paid,I put in wrong digit,got email from Europcar saying I hadn't paid.Sorted it out with Dartford and paid. Now Europcar want £80 for sending 2 emails which is more than the van hire. Rip off ! When you ring, put you on hold and then cut you off. Will never use again !
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