Avoid at all costs!!I paid extra to go with a reputable company like Europcar unfortunately they fell well below the mark, the customer service is appalling, I arrived 22 minutes to collect the car from Faro airport on the 25/7/24, I was told that was fine, I was then charged an entire EXTRA day for arriving 22 minutes early! I’ve spent over a week trying to get the refund, I’ve been told I would receive emails (which I haven’t). I was also pressurised to upgrade the insurance upon arrival so the whole experience has been really expensive. I would STRONGLY recommend to NOT use Europcar. I will be using Hertz next time. For top prices one would expect top customer service and after a 15 minuets phone call just now I feel no further forward with it. Not a happy customer!
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