Called the company on the phone because I needed a car to go to Europe. I was specific about the requirements and they confirmed that I'd be getting a focus. They even confirmed that in an email.Upon arrival at their Coventry branch, I was greeted with a lesser spec, smaller Fiat instead. This meant I was screwed. The sales guy offered to upgrade me but at a cost meaning my whole 10 day hire was £1000 for Europe and not the £500 as agreed. The car I had was a Peugeot 2008, brand new but full of faults. Firstly, the car was dirty inside and clearly had a smoker in there but I was in a rush and that was soon to be the least of this cars issues.Whilst driving the car kept going into limp mode with no obvious reasons on the dash and nothing coming up on the cars on board diagnostics. Not something you want when driving from Coventry to Verona.Next was the lane assist nonsense which kept picking up old road markings which nearly threw us off the side of the alps late at night. Then it has this annoying thing that bongs every time you drive past a road that has a lower speed than the one you're on.Once this was all mentioned, the person at Coventry didn't care and said he'd never heard of that issue which was no good to me because I was reporting it.***Edited after their response ***I contacted Europcar, as requested below, but have now been given the fob off from their customer services and their complaints team.Because of this, I have docked them a star because they clearly have no clue of customer services at all and I will use Enterprise as my choice again from now on because they uphold their complaints and customer concerns.
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