We arrived to pick up our prebooked care and were told it was going to be too small and that we would need a 7 seater vehicle which would cost us £250 per day. No other alternative was available. The agent offered us a 10 % discount on his quote. The car we received was in fact a 5 seater that I could have rented online from EUROPCAR for around £160 per day. In addition when I received my final invoice there was a charge of £433.06 for renting from a premium site at Heathrow. This is not mentioned anywhere on the rental agreement nor in the list of optional products I signed for. When I questioned EUROPCAR support regarding not receiving the product I was told I was getting and paying a premium for the incorrect car and a large charge not mentioned anywhere I was told that as they had a signed agreement they were not ready to reimburse any monies. Mohammed at EUROPCAR lied about the product we were getting talked up the rental and was not transparent about the charges. He then had the nerve to request we give him a good review presumably so he could get a good bonus. This is obviously Europcars business model and patently dishonest.Philip Middleton
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