Ref 20694113-didn’t tell us on phone had booked an electric car (unsuitable for rural France)- charged a lot to ‘upgrade’ at Lyon airport to an inferior (manual) and smaller petrol car as replacement - nobody in position of responsibility to talk to at Lyon airport -still waiting for response to email sent to French customer services on 31st July-really disappointing customer service -But, staff at Lyon Vessieux really charming and helpful and as it should be! Please contact me asap to let me know what’s going on!
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