Hired two cars to be collected at the same time and location for me and another family member about 3 months before the collection date. I paid about 100 extra to get an suv type vehicle like seat ateca / tiguan etc. When I arrived to get the vehicles they let slip that they didn't have 2 cars as they thought it was a mistake (even thought they had taken full payment for both vehicle types and never tried to contact me) they said I had to instead take one karoq as ordered an a volkswagen passat estate but would not reduce the price in recognition of the second vehicle. Bad enough as this was we recognised we had no choice on that day other than waste our holiday. When we went to lift the vehicles the karoq wouldn't even start! Europcars solution.... Give us another passat estate that we didn't want and said that they couldn't give us a discount as according to their system they were the same type of vehicle! If anyone has any doubt Google passat estate and skoda karoq. While they tried to convince me they were very similar the customer standing behind me chipped in that he was leaving back his car and they had done the exact same to his party but had gaslighted them into believing that they were wrong. Shocking experience but seems to be the norm for these cowboys
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.