TUI holiday came with car hire from Naples Airport for transfer. I am always designated as driving when we're abroad. As TUI holiday had my wife as lead passenger, Europcar refused to let me drive unless I paid €120 for me as an additional driver, despite my wife receiving no communication to request who the lead driver would be. I mean, there was an assumption that she could drive. To cap it off, they wouldn't accept my credit card and demanded a card in her name be used despite us having joint current current and credit cards. Really ridiculous 'computer says no' grifting from a supposedly large company.To cap our experience off a small scuff on the alloy which we discussed with the Europcar assistant and told would be €140 has suddenly morphed into a withdrawal of £350 from our current account (as the Europcar desk refused to accept a credit card in my name). Complaints in as this is just opportunism by Europcar for a minor repair alloy scuff that will never happen on a Lancia Ypsillion. Not as if it's a Mercedes Benz. All in all Europcar's customer experience has been nothing short of abysmal. So think carefully if with TUI and hiring a car on these sneak charges based on lead passenger rather than designated driver as there is zero communication prior to the holiday to request information on who is going to drive. I have complained to both Europcar and TUI on these sharp practices but won't recommend Europcar or TUI. The latter should send less messages asking how they're doing and more practical communication. The former clearly have no concept about practical and reasonable agile customer service.
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