After dropping off the car to Europcar, London Stansted the man who checked the car found a scratch on the alloy and a small cut on the tyre wall. I knew this wasn’t me but I couldn’t prove it so they took nearly £300 off my card without sending me any invoice. Unknown to me, my wife had took a picture of the car in the bay we picked it up from and you can clearly see the damage. I sent the pictures to Europcar and it still being investigated and now it’s July!! The car was clearly not checked when the last person dropped it off and I have gotten the bill for it! Moral of the story, check every inch of the car and take pictures of it because they will screw you over even if you have proof. Awful experience and poor customer service.
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