The staff at Europcar Oxford office were particularly aggressive selling their Premium Insurance Package, not just with me but also with all the customers before and after me on that day. The staff told me my travel insurance would definitely not cover the excess. I then rang and checked with my travel insurance company, who confirmed the excess was indeed totally covered by my policy. In spite of my emphatic declining of their insurance, the staff deliberately left it on the contract which they hurried me to sign as they were busy and I had already taken up time. If there is any problem with the contract or the car, it is then intentionally very difficult to contact Europcar during the rental period. After the rental period, Europcar customer service had the attitude they were not present to hear on the day, so end of investigation. I would advise NOT renting from Europcar Oxford. Rent with a reputable company.
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