Well I’m at home when I should be on the first day of my holiday. Pre ordered an svu to pick up 12am 05/06/2024. Arrive promptly to be told there is no car for us and we will have to wait 4 hours and there was nothing else they could do unless we paid extra for an upgrade. We had a schedule to travel and catch our ferry which meant we couldn’t wait 4 hours as we would miss our ferry, we have lost our holiday due to this incompetence. When I called customers service the operative was very unhelpful and rude, asked to speak to his supervisor to be left on hold until I finally got the message no one was going to come back to me
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