I recently used Europcar Gatwick Terminal South to pick up a car ordered from Australia on line. The desk customer rep seemed nice and friendly and we left with our car happy with the efficiency of it all. To my horror about Week plus after we had returned the car I found a debit to my account for an extra £239.27 for premium insurance protection and road side assist. Now yes I did sign the contract without checking the agreement because I trusted the desk representative when he said there were no extra payments to be made and I believed I had already paid in full on line. I suspect this is fraudulent practice and a deliberate up selling technique to gain commissions. BEWARE. I have had no help from Europcar to resolve this error.P.S their reply here to help is dishonest. Their official answer already is you signed the contract. No acknowledgment of fraudulent dishonest behavior by one of their franchisee.
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