I made a booking on 1/12/25 through the online platform and paid £72.91 for 5 days. When I arrived to pick up the car at the local branch, I paid a deposit of £255.95. Unfortunately, they provided a manual car, but I only drive automatics, so I had to cancel the booking. The frustrating part is that they refunded my booking fee of £72.91 within three working days, but not the deposit of £255.95. When I called, they told me to wait another 10 working days. I waited patiently and called again on 16/12/25, only to hear them change their story, stating that my refund would be processed at the end of the booking period, which was 05/12/25, despite the booking being canceled on 1/12/25. They also claimed they hadn’t taken any deposit from me, but my bank statement clearly shows the deposit was charged by the company. There is a lack of accountability, and the staff handling the issue were unhelpful. I still haven’t received my deposit, which has been very stressful. I strongly recommend avoiding this service.
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