Our biggest error was not checking reviews of the service before our travel agent arranged a car rental. We arrived at the airport exhausted and not fully alert. We were informed that the car class booked was inappropriate, despite it having accommodated our luggage well before. We felt pressured to upgrade, with an additional charge of 100 per day, excluding a 19% airport surcharge and 22% VAT. We also accepted the nil excess option, but were not informed that listing both of us as drivers would incur extra costs. While the no excess charge was reasonable to avoid blame for any damage, it seemed unfair to charge for simply noting additional drivers, which did not happen. Seven days later, we returned the car in Edinburgh, arriving 10 minutes early only to find signs directing us deep into a large parking structure, eventually locating an unattended office. By the time we found someone to process our return, we were 14 minutes late and were charged for an extra full day. Considering the drop-off fees, unnecessary upsell, airport charges, VAT, insurance, extra driver fees, and the late return charge, the rental turned out to be extremely costly. We did ask our travel agent to address these extra charges, but there was no resolution. Lesson learned, and a warning to others: steer clear of this service.
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