If I could give no stars, I would. I have been overcharged by over £1700, with no damage found as per all paperwork reviewed. I was informed I would receive a refund of £481, but no payments have been credited to my account. Additionally, they double charge you; they take your money and claim it’s in a holding account, even though it has already been deducted from your account. At the end of the rental period, they charge you again and fail to return any deposits. When visiting a branch, I was told they couldn’t assist and advised to contact customer service, which is unresponsive and often hangs up. I now need to seek legal help regarding this matter. Given the size of the company and the fraud they seem to commit, it appears unlikely that I will receive the overcharged amounts and deposits back on the card used for the rental agreement. This situation has left me financially unstable and has taken a toll on my mental and physical well-being. Please avoid this service; I wish I had read the numerous negative reviews before engaging with them. This has been the worst rental experience ever! The rental was from 10th November to 16th December, resulting in months of wasted effort.
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