Completely unacceptable experience! I have had four consecutive rentals from this service (local branch) and for the first three, I did not receive any of my deposits back (my accountant pointed this out) and we are well beyond the service’s return window! On my fourth rental, there was considerable damage to the vehicle, which I documented thoroughly! I was informed that someone would reach out to discuss the issue… I thought that was reasonable and didn’t think much of it. Did anyone contact me? NO, they just sent me an invoice despite my submission of all the evidence. Now, I have received another email stating I have two weeks to pay the invoice. To sum it up, these individuals are dishonest.
They are quick to collect money from you for fines, but when the tables are turned, they do NOT respond! I recommend using a different rental service that is nearby; they have been excellent!
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