My experience with this service was incredibly disappointing. I made a reservation through their website, but upon arrival, I felt treated poorly. Despite paying for extra insurance during my booking, when I arrived at the local rental location, I was informed that the additional coverage I purchased was not recognized by them. They suggested that if any issues arose, I would be responsible for dealing with the website for reimbursement. They even implied it was my fault for opting for the lower-cost option. I needed a vehicle, so I reluctantly proceeded and paid £92 for a three-day rental. However, I was given a different car than what I had originally booked. I had no choice but to accept it, but as soon as I drove off, the car felt unsafe and pulled significantly to the left, prompting me to return it. After returning the vehicle, I was only refunded £36. The staff were unhelpful, the internet was down, and the entire situation was chaotic and embarrassing. I strongly recommend steering clear of this service!
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