Absolute farce from start to finish! Motability courtesy car requested by insurance. Specific accessibilty and vehicle type requirements advised. Took them 8 DAYS to deliver a car, that was the exact opposite of what was requested. Calculated that in a week, I spent 15 hours on the phone trying to reach them. Not ONCE did they answer. Ended up having to accept any vehicle, in ordrer to be able to finally leave the house independently. Spoke to them yesterday to arrange collection of courtesy car. Agreed on a 12pm collection. It is now 5.07pm and still no sign of them. No phone call. Nothing. Rang them and have been told I'll have to wait until Monday now, as branches are all closed. Sat in waiting all day for nothing. Completely unacceptable from every perspective. Would give zero stars if that was an option. Disgusting.
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