I booked and paid online for a van with Europcar and received a confirmation, so I reasonably expected the vehicle to be available. Instead I was called the next day and told there were no vans and my booking could not be honored. This is unacceptable from a company that has already taken full payment.
To make matters worse, I was informed that my refund could take 3–14 days, and in some cases up to 28 days. It is completely unreasonable that Europcar can take my money immediately but expects me to wait weeks to get it back after failing to provide the service. This has caused unnecessary stress, disrupted my plans, and left me out of pocket while I still need to find another van. I am extremely disappointed and will seriously reconsider using Europcar in the future.
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