I am a Motability customer and my car broke down. A replacement vehicle was arranged through the RAC and Europcar were supposed to deliver within 3 days. This didn't happen. It proved absolutely impossible to get through to Europcar on the phone and none of my messages were acknowledged let alone replied to. The RAC then told me it could be 5-7 days before I received a replacement vehicle. The dates and times kept changing and still I got no response from Europcar. My mother's funeral was within this time period and I had no way of getting there. Eventually I had to hire through another company who literally replied to my request within 20 minutes. I have been very pleased to hear that Europcar's contract with Motability is not being renewed!
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