Rental car broke down due to poor maintenance. I contacted for help and the aa was sent out. They deemed the car unroadworthy and towed it away. I had to get a taxi to the nearest rental place and collect a another car. On arrival I was refused another car for not returning the previous car. I said you collected it as it wasn’t road worthy. They said that I have taken the car and so am not allowed a new car. 4 hours of waiting and I was given a new car and I contacted to make a complaint and was hung up on.
The company then found in my favour and asked for receipts for taxi and the rental. I was refused a refund on the basis that they don’t accept that they should refund me and then they ignored all further communication.
Suddenly I received a damage bill and 6 days later they found damage but it was all from me. I sent photos of no damage on the day returning the car in their carpark. It was deemed insufficient evidence since they have found damage. I said yes but that is 6 days later and they said that the car is technically still in my name until they check it in therefore the cost is mine.
Bvrla got involved and they gave me £20 but costs were around £70 so it is with the courts
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