Would give 0 stars if I could. Booked through a third party and when I arrived at the Melbourne branch I was refused service because I didn’t have my passport with me (never needed it before). I was told I could get a full refund so I didn’t rush home to get home my passport because I thought I was getting a full refund. The refund never arrived and Europcar are taking no responsibility because I booked through a third party, even though it was their member of staff (both in branch and on the phone) that provided misinformation. Avoid!
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