Really disappointing experience with Europcar Melbourne.We booked a one-way airport return and the system showed the correct price before payment, but after paying the booking was changed to a same-location return. At pick-up, staff were unhelpful and rude, and refused to acknowledge the error. We later had to pay another fee just to return the car where we originally intended.We also paid for additional drivers, but Europcar never told us passports were required, meaning we couldn’t use that part of the booking.Customer service contradicted events, refused any refund, never issued an apology, and simply closed the case.We won’t use Europcar again and cannot recommend them
Claim your business profile now and gain access to all features and respond to customer reviews.
If you're seeking a reliable & affordable car rental company with car hire locations throughout Australia & a great fleet range, visit Europcar
