Unprofessional experienceI booked a car over the phone and was told it was available, but when I arrived Andrew questioned why I was in the area because my licence address is on the north side of Melbourne. It felt unnecessary and a bit invasive. He then refused my card saying it was a debit credit card, even though I’ve hired cars all over Australia with the same card. I left without renting after his attitude. Not a great experience and very different to other branches.
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