I would rate this as zero stars if possible. I made a reservation through a third party, and upon arriving at the Melbourne location, I was denied service for not having my passport (which I had never needed before). I was informed that I could receive a full refund, so I didn't hurry back to retrieve my passport, thinking I would get my money back. However, the refund never came, and the company is refusing to take responsibility since I booked through a third party, despite their staff providing incorrect information both in person and over the phone. I strongly advise against using their services!
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