COMPLETELY UNACCEPTABLE!!! We were caught in severe rain with flooding threats during our journey, and reports about road closures and dangerous conditions flooded the news. The only route back is blocked with over a meter of floodwaters, and it's clear that this situation was not anticipated! All our tours and accommodations were canceled, and we have no way to return the vehicle to the original location. Anyone following the news can see the chaos in the area. With more rain on the way, the only option we have is to leave from a distant airport today, before the severe weather worsens. Their support team has quoted us an exorbitant fee to return the vehicle, showing no understanding of the emergency we are facing. This is a statewide evacuation due to the monsoon, and it's not a matter of choice! While other services have refunded us, this company seems to be taking advantage of the situation. DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES! We will be returning the keys and pursuing this matter further!
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