1st Feb 2026 had a car booked through booking.Com for pickup in Darwin Downtown. Arrived ar 11am and the branch was closed. Phoned +61 8 8941 0300 to be connected to the Darwin Airport branch. Was told to go to the airport as the person at downtown was not available. I had to uber to the airport and they will reimburse. When I arrived there was no one at the front desk and had to call a number on display for them to assist. The lady arrived, apologised and blamed booking.com for the mess.
She proceeded to confirm a $200 deposit and $300 insurance, which I agreed upon, but then wanted to charge an additional $277 for admin fees and the fact that I am now picking up a car at the airport and not downtown Darwin anymore.I refused to pay that and was then said if I want to cancel I need to take it up with booking.com
It was my first and would be my last experience with them. It left me scrambling to book another car but Avis and East Coast car rental sure made me feel welcome.
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