I am currently hiring a car in cyprus through europcar. We paid £66 for an infants car seat. Our baby is 8 months old. After arriving at 2am at airport they had one person on the desk. She organised the car quickly but we had to wait in the car park for 40 mins for her to find us a car seat. At which point they had no isofix seats for 8 month year olds. And gave us an illegal chair that is very cheap and not safe. We had no choice but to accept as we would then be stuck at the airport. She told me a complaint would be raised and they would be in contact the next day. So far today I have heard nothing. Car is great but we cant drive anywhere as we have an illegal car seat not fit for purpose. I now have to probably spend a day of my holiday sorting this out due to their incompetence. Do not trust europcar to provide you with a safe baby seat. They just don't care!
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