I booked a car for 3:00 PM at Europcar Klagenfurt, but I arrived a bit later. When I got there, the office was already closed.They did not leave the key in any drop box or provide any alternative. I also did not receive any clear notification by email; this information only appears at the end of the booking process, in an email where it is written in barely noticeable small print.When I contacted Europcar Spain, the service was quite unfriendly, and the only options I was given were: wait until the next day (losing a full day of my trip) or pay €95 for a “no-show” and rent the car again. I was forced to pay this extra fee.What is most concerning is that if your flight is delayed, you end up in the same situation, with no consideration from the company.I had other trips booked with Europcar and have cancelled all of them. After this experience, I will not use their services again.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.