The staff behaved in a very rude and unprofessional manner. Instead of helping customers, they were wasting time and not taking their job seriously. They completely ruined my trip. When I went to pick up the vehicle, they suddenly told me the company wouldn’t give me the car because my german license is only 2.5 years old but my uk licence is 9 years old.If this was a known requirement, why didn’t the company inform me at least 24 hours before my trip started? I could have made other arrangements instead of having my entire program ruined at the last minute. Without my permission they delete the booking from profile. This level of communication and service is unacceptable.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.