I would give 0 stars if that was an option! DO NOT EVER OPT FOR EUROPCAR!!! Biggest scam ever! Rented the car for 12 days in July 2025. We paid for the car in full at the desk, Informed the agent at pick up from Munich airport that we were doing a road trip from Munich through Switzerland, Italy, Austria and dropping off the car back in Munich. We specifically asked if we needed to be aware of any rules or guidelines as it was our first time driving in Europe to which we were told we only have to pay the tolls and buy the Swiss and Austrian vignettes to use the highways in these countries which we did. On returning the car, our deposit of €100 was fully refunded a few days later as well. In December(5 months after our trip!),I get an email saying I have not paid cross-border fee to europcar which amounted to about €30, along with reminder fees for €25 and processing fees apparently, which came up to about €65. Despite many failed attempts to reach them over the phone, and leaving messages trying to clarify what these fees were via their website and writing emails, there was no response to them while I kept getting reminder emails with the fees increasing every time. If there was a cross border fee, why was it not taken off my deposit? Why was I being asked for it 5 months later along with processing and reminding fees?!? I had to cc multiple teams from Europcar to get a response!! And they still wanted to me to pay close to €155 now with more reminder fees because apparently the cross border fee was mentioned in the user guidelines (which is a 25 page document!) which is emailed to you during pick up and it was my fault that I trusted their agent with the info he gave me instead of reading the 25 page pdf while I have time constraints on my holiday! Why was I not charged for this at pick up then when I paid in full for the car? After all the back and forth for close to 4 months from the first email from me, they finally waived off the processing and reminder fees but still asked my to pay the cross-border fee of €30. Mentally stressful, exhausting and such a hassle !! Waste of time! The most unpleasant experience ever! Definitely not opting for Europcar ever again!
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.