1. I rented car through AG EconomyCarRentals. rented car was skoda kamiq. Total price on voucher 18.64eur+235.16eur payable at rental desk. 2. when we came to collect a car, we were offered opel astra. Price in agreement somehow became 313.80eur, it's allready much more than in my voucher. I didn't check price on voucher cause never had an issues with different amounts in any car rental company. If i reserve car for X amount, means i pay this amount. Or i'm wrong?3. we were with skis, opel astra was to small for us. We returned to rental desk to change opel astra to bigger car and were offered VW Passat wagon. We accepted.4. europcar employee told us, that we'll be charged 110eur more for a new car. Means i had to pay "payable sum at the desk from voucher" +110eur extra. 235.16eur+110eur. We agree on that. I was provided with new agreement on which Voraussichtlicher Mietbetrag (Rent price) was 490.09eur. I asked about this, and was told that i shouldn't have worries and difference from extra 110eur (on which we agree) and final amount will be returned to me after car return. I trusted europcar words and left office with no worries.5. after our vacation i returned home and... my credit card was charged 449.22eur instead of agreed voucher price +110eur. Means i paid 449.22eur instead 345.16eur.And customer service now saying that it's not their fault, they blame economycarrentals. It's ridiculous. Actually i was cheated by europcar. NEVER TRUST THEM
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.