I had a very disappointing experience with Europcar at Fiumicino Airport. I was refused a car despite holding a valid Albanian driving licence and even showing Europcar’s own website, which states that an International Driving Licence is not mandatory.What is particularly troubling is that at the same desk, with the same staff member, I rented a vehicle last year without any issue. This shows a clear inconsistency in how rules are applied. The staff’s behavior on this occasion was inappropriate and felt discriminatory.Afterward, Europcar’s online customer service protected the staff instead of addressing the documented facts. As a result, my business trip was interrupted, causing serious problems. I have lost trust in the company and cannot recommend Europcar.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.