Not very helpful. I had forgotten my physical driving licence (my fault, stupid me, no excuse). I had a digital version with me, but Europcar wouldn't even look at it. Having my wife do the rental instead (who had her driving licence with her) was also not an option (somebody explain that to me, please) except for her doing a NEW rental at TRIPLE the price. Well, actually that would have cost us quadruple, since I wouldn't get my money back on the first rental. It's like Blockbuster in the early 2000s with their well known late-fees. A cash cow, but also the reason they eventually went bankrupt because customers left en masse once competition (Netflix) offered a customer friendly service. See you on the other side, Europcar.UPDATE: Europcar replied (probably automatically) to this review that I should send it directly to their customer service. The link they provided in their answer lead not to an e-mail address (as promised), but a complicated web-form (with the intent, it seems, to have people NOT give feedback). I went ahead and wrote down my whole story anyway, only to discover a "Your form couldn't be stored, please try again" at the very end when I hit "Submit". Obviously, 'trying again' didn't work (it never does) - not even when I entered the text a second time from scratch. Well done, Europcar - you've managed to NOT get feedback from another customer. Goal achieved.UPDATE: Contacting the so-called "customer service" of course didn't lead to anything but wasting my time. I'll have to subtract another star for that, resulting in a one star-rating now.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.