Avoid, avoid, avoid at all costs Keddy EuropCar, Munich airport. It was an horrendous start to our holiday.Firstly we had to wait ages to get served. When we finally were served, the agent was adamant that the car could not fit our suitcase and tried to persuade us to spend hundreds of extra euros to get a larger vehicle. This was a blatant lie. When we collected the vehicle, the suitcase fitted perfectly well in the boot. When I said I wanted to keep the car I booked he continued to waste time pushing us to upgrade. When he knew that I wasn’t going to be persuaded his manner changed abruptly to downright rude and impatient. He failed to properly explain and document the charges, deposit and the process for reporting damage. He entered my email address incorrectly so I got no receipt. He also double charged me for cross-border use of the car even though I had already paid for it when initially booked. What was absolutely appalling was he got me to sign the document in various places without explaining what I was signing. When I tried to read the small print to understand what I was signing, he had the temerity to tell me hurry up. When I went to the parking lot, there was no one to talk me through the damage report showing the location of any existing damage. I could hardly see the car body because the car park was so dark which made any complete inspection impossible. I had to waste 45 minutes uploading multiple photos of damage with no auditable way to show evidence that I had done so. I have hired many cars in my life and this was the worst experience ever. Shambolic and contemptuous. I expect better from the EuropCar brand. I am dreading dropping off the vehicle at the end of the stay.To add insult to injury, the complaints form doesn't work. You get an error message. EuropCar simply don't want to know about your problems or the devious practices of their agents.This operation should be reported to both the German trading standards authorities and the airport for malpractice.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.