Europcar falsely claimed I cancelled my booking – then refused to honor itI made a confirmed reservation (#1190191091) with Europcar. Everything was fine — until I suddenly received an email saying I had cancelled the booking. That was a blatant lie — I did no such thing.When I contacted them, they admitted that it was actually cancelled on their side due to a so-called “pricing error” — but instead of taking responsibility, they blamed the customer.This kind of behavior is not only unacceptable, it’s unethical. They then offered me a 25% discount on a future rental — which I find insulting, given the time and effort I spent trying to resolve this.I booked in good faith at a reasonable price (€419), received a confirmation, and was counting on that car. Europcar simply walked away from the deal and covered it up with a false excuse.Be warned: even a confirmed reservation may be cancelled without reason — and you might be blamed for it.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.