europcar.dk

Chaotic and extra fee

I had a few bookings with europcar, the majority went smoothly but one was a disaster. I had a booking through booking.com for 14 days for appr. 2,200kr . That was a really good offer. So when we arrived in Billlund and picked up the car, they charged me 4,900 kr. I didn't ask anything because I thought that is the deposit. Later I had to extend it with four days and it was around 3,700 kr. I accepted it, because I got a bigger car in Billund for the same price and for the additional 4 day I had to pay more, actually the original price (It's still strange the fact that 4 four day is much more than 14), anyway after that I asked them what was then the 4,900, is it the deposit? First they didn't know, and they said the deposit is 2500 kr and after a few email somebody said it was an authorisation. There was that premium insurance, I paid the price from the booking and again the premium insurance, what I think should be integrated in the main price, because There was just the deposit and the one way fee for additional costs on webpage. In the and they charged me the whole amount again and released the others. Most of the other, there was one with I had to wait, because the europcar said they finished the contract and the bank said they don't know, if the company doesn't want that fee until 1st of october I'll get the money back. It was chaotic, they charged many times and released and charged in the and again, like in game and it was hard to follow. I asked also the booking.com, they answered me with something different, with the daily km , I drove more or something like that, but If I made a calculation I was below the line. So I started with around 2,200 kr and ended with 6,222 kr summary and they kept the booking price also, so around 8,422 kr. I can accept that the initial price was low,and there is some additional price, but I can't accept that the final price will be 4 times bigger in the end.

Date of experience: Sep 22, 2024