Billing extra for a tiny superficial 3cm scratch. I left the car at the airport, nobody there to check the car with me. There were no scratches when I checked the car myself. I’ve never had any car rental bill me anything for the 15 years of renting cars regularly!! So I didn’t take any photos. Two days later they ask me to fill in a damage report and send me photos of a tiny scratch they found on the bonnet. Expecting me to declare this damage that I never had and applying excessif fees to earn more money!! No thanks, NO MORE EUROPCAR for me my friends and family!!!In your last email you claim an excess of 5000DKK and 375 DKK for repairing a superficial 3 cm scratch, that's way to much. So far you've only written emails and sent a photo. I'm still waiting for the following documents (yes I had to list them to you):1. A formal joint report, the form should be signed by you and include space for my signature as well2. The estimate or the invoice of costs for repairing the 3 cm scratch on the bonnet 3. The expert reportAs asked from my insurance. It's incredible unprofessional to just send emails and a photo and claim an excess of more than 5000DKK. Rental agreement 660928 car hired at Kastrup Airport.
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Europcar biludlejning tilbyder billeje, busleje, vare -og lastvognsleje samt billeasing. Online booking.