I strongly advise against using European Moving & Storage. Our experience has been extremely disappointing from start to finish.We were promised a dedicated van and delivery within 3–4 days (maximum 14), but our belongings arrived after more than 20 days, only after repeated chasing and a formal complaint.Communication was almost non-existent. There is no proper phone number to reach anyone, and emails were either ignored or answered with generic replies.On delivery, our goods were in terrible condition: boxes (including those marked “fragile”) were crushed, furniture scratched, and mattresses/sofas arrived dirty from poor storage and mishandling. Clearly, items were not stored safely nor secured in the van.We incurred additional costs due to delays, misleading information, and the company’s failure to deliver as promised.Even after raising a claim for damages, the company has not responded to our request for compensation or explanation.This company shows a complete lack of professionalism, accountability, and customer service. Moving abroad is stressful enough without being misled, ignored, and left with damaged belongings.People should be fully aware of these issues before booking — I would never trust them again with my belongings.
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We are a small transport and removals business with extensive experience with long-route transportation and short-route multi-drop deliveries
We are a small transport and removals business with extensive experience with long-route transportation and short-route multi-drop deliveries.
We also carry out office and house moves, specialist antique and fragile items, and freight haulage.See more
