Honestly from the reviews on here I was quite worried to go with this company. However, from the first phone call with Samson, I felt reassured. I just graduated and couldn’t afford to send 7 boxes from UK to Austria for 1k-1.5k which was what I kept getting quoted by other companies. European moving quoted me the lowest at just £540. I was still skeptical due to this but with it being my only option I went forward.My boxes got picked up on the correct date and time and took about 2 weeks to get delivered. I was told that it would be 2-4 days, so I became very worried when it was taking longer, but everything came in near perfect condition, especially given I used weak boxes.Here was the process: I called for a quote and I asked if I could have a day to hear back from others and get back to confirm. Samson was very kind and gave me until the end of the next day, and I ended up confirming. Paid the deposit, then the rest of the amount 3 days before collection. Boxes got collected and I was told I would be given a tracking link.My only issue was the lack of transparency with the shipping process. With the expectation of a 2-4 day delivery, when I still didn’t have the boxes after over a week, I was a bit concerned so I hounded them quite a bit. Although they replied to emails quick, it was very vague and I was really worried they weren’t going to deliver. Boxes got picked up on a Thursday, I emailed on Monday for a tracking link that I was told I would receive the next day. This happened every day until Thursday and I never got the link. Called them on Monday and was told my boxes would leave on Tuesday and I would get the link, but was never sent it. I emailed on Wednesday and was told I’d get notified of the delivery date asap. I was a bit agitated at this point and said it seems like they don’t know where my goods are, and at this point I was told they’re in a warehouse in Kent. Then two days later I was informed the delivery would come in 48 hours. The next day a lovely lady called to confirm they would arrive on Saturday and she’d even give me a call an hour before and finally my goods arrived!!So everything worked out great, I just wish I was told a more accurate delivery time and the communication was clearer, because I never got a tracking link despite being told several times I would. Which is fine, I just wish I wasn’t told about it if I wasn’t going to receive it. I also had no idea my goods were sitting in a warehouse for so long. Nonetheless, besides that I have no complaints. Everyone was lovely.TLDR: was told 2-4 day delivery time for 7 boxes from UK to Austria but goods took two weeks and communication was shaky, but everything arrived perfectly fine.
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We are a small transport and removals business with extensive experience with long-route transportation and short-route multi-drop deliveries
We are a small transport and removals business with extensive experience with long-route transportation and short-route multi-drop deliveries.
We also carry out office and house moves, specialist antique and fragile items, and freight haulage.See more